Specialised technical intervention
- On-site assistance at your plant by our own technicians.
- Advanced diagnosis and resolution of complex incidents.
- Precision adjustments and optimisation of production parameters.
Technical and after-sales service for your packaging machinery
At YM Packaging, after-sales service is a strategic part of what we do: it ensures the availability, production continuity and reliability of your packaging lines. Our Technical Assistance Service (SAT) supports you for the whole life of the installation.
- In-house team
- technicians specialised in complete lines
- Remote support
- diagnosis and adjustments over a secure connection
- +85 %
- of common spare parts in under 48 h
- SENTINEL
- real-time monitoring with sensors and cameras
Our own technical service, specialised in complete lines
Our Technical Assistance Service (SAT) is made up of our own highly qualified technicians, specialised in complete packaging, case packing and palletising lines.
Our approach is clear: maximum uptime, minimum stoppages and lasting performance. We support you throughout the life cycle of the installation, ensuring reliability, optimisation and continuous technological improvement.
Complete technical assistance
We support you with any incident, optimisation or technical question about our machines and packaging lines.
Immediate multichannel support
- Direct phone support.
- Video calls for real-time visual diagnosis.
Secure remote assistance
Connection through a dedicated router and a secure protocol for:
- Remote diagnosis.
- Parameter changes.
- Software updates.
- Much shorter response times.
Our technical service works to minimise unplanned stoppages, shorten response times and keep production running.
Production control
SENTINEL system
SENTINEL is our real-time monitoring system: it combines sensors and cameras at the key points of the installation so we can see what is happening on the line at any moment.
- Continuous monitoring of line performance.
- Early detection of deviations and incidents.
- Automatic recording of the video before each alarm.
- Predictive analysis to prevent unplanned stoppages.
Industrial maintenance
We see maintenance as a structural part of each installation's life cycle. It is not only about reacting to an incident, but about keeping the line's performance, mechanical precision and operating stability over time.
We design structured, tailored maintenance plans for each installation.
Preventive maintenance
We anticipate wear, recalibrate precision systems, check synchronisation and inspect electrical, pneumatic and servo components before they affect production. This reduces unplanned stoppages and stabilises the performance of the whole line. How to extend the life of your machinery.
Corrective maintenance
When an incident occurs we act immediately, with advanced diagnosis remotely or on site, and get the line running again as soon as possible.
Predictive maintenance
With our AVATAR system we continuously monitor the line's critical variables, detect deviations before they turn into failures and plan interventions on real data, improving OEE and cutting hidden costs.
Every technical visit ends with a detailed report: work carried out, incidents found and the recommended plan for future interventions. You stay in control of your equipment's health and can plan ahead.
Predictive maintenance
AVATAR system
AVATAR is our predictive maintenance system: it turns line data into maintenance decisions, so we act before a failure appears.
- Higher line OEE.
- Lower hidden costs.
- Fewer unplanned stoppages.
- 01
Critical variables
We continuously monitor the line's critical variables.
- 02
Deviations
We detect deviations before they turn into failures.
- 03
Planned intervention
We plan interventions on real data, not as a surprise.
Original spare parts
Spare-part availability is key to keeping production running. We work only with original components, which guarantee compatibility, reliability and compliance with the engineering standards.
We also advise you on the critical stock to keep at your plant, especially on demanding or continuous-production lines, to reduce operating risks.
- +85 %
- of common part references available in under 48 hours.
- 100 %
- original components, compatible with your machine.
- Critical stock
- we recommend which parts to keep at your plant so you never stop.
Specialised technical training
Technology only performs at its best with a well-trained team. That is why training is part of our after-sales service: we prepare programmes for operators and maintenance staff, adapted to their technical level and to each installation.
- During commissioning: we pass on operating know-how, critical parameters, adjustment criteria and good practice.
- Advanced training: basic diagnosis, solving common incidents, format changes and preventive maintenance.
- Hands-on and ongoing: so your team gains autonomy and relies less on outside assistance.
Frequently asked questions
How do I contact your technical service?
Call +34 691 30 18 67 or email compras@ympackaging.com. We also help you by video call, for a real-time visual diagnosis.
Can you solve problems remotely?
Yes. With remote assistance we connect to the machine through a dedicated router and a secure protocol to diagnose, change parameters and update the software without travelling, which cuts response times a lot. When needed, one of our own technicians comes to your plant.
What does preventive maintenance include?
We check wear, recalibrate precision systems, verify synchronisation and inspect electrical, pneumatic and servo components. Each visit ends with a report of the work carried out, incidents found and the recommended work plan.
How quickly can I get a spare part?
More than 85 % of common part references are available in under 48 hours. We only supply original parts and advise you on the critical stock to keep at your plant.
Do you train our operators and maintenance staff?
Yes. During commissioning we pass on the critical parameters and good practice, and then offer advanced training in basic diagnosis, common incidents, format changes and preventive maintenance, adapted to each person's level.
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Need technical assistance now?
Contact our technical service department directly.